Refund Policy

Zouys Refund Policy:

Your satisfaction is our priority at Zouys. If you are not completely satisfied with your purchase, we offer a straightforward refund process. Please review our refund policy guidelines below:

1. Eligibility: – Refunds are available for items returned within 30 days of the delivery date. – Items must be unworn, unwashed, and in their original condition. – Items must have all tags and labels attached. – Final sale items, such as underwear, swimwear, and earrings, are non-refundable.

2. Refund Process: – To initiate a refund, please contact our customer support team or use the designated return form on our website. – Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. – If approved, your refund will be processed to the original payment method within 7 business days. – Please note that the refund amount may be subject to deductions for shipping charges, discounts, or promotional gift certificates used during purchase.

3. Return Shipping: – Customers are responsible for the shipping costs associated with returning the item unless the return is due to a mistake on our end or a defective product.

Final sale items, such as underwear, swimwear, and earrings, are not eligible for refunds unless they are damaged or defective.

Return Process:

– To initiate a refund, please contact our customer service team within 30 days of receiving your order.
– Provide your order number and a detailed explanation of why you are requesting a refund.
– We will review your request and provide you with instructions on how to return the item.
– Please ensure that the item is securely packaged to prevent any damage during transit.

Refund Options:

– Once we receive and inspect the returned item, we will process your refund.
– Refunds will be issued in the original form of payment.
– Please note that shipping fees are non-refundable unless the item is faulty or damaged.

Processing Time:

– Refunds will be processed within 5-7 business days from the date we receive the returned item.
– Please note that it may take additional time for your bank or credit card company to process the refund.

Contact Us:

– If you have any further questions or concerns about our refund policy, please reach out to our customer service team. We are here to assist you and ensure your satisfaction.