Refund Policy


Zouys Refund Policy:

Your satisfaction is our priority at Zouys. If you are not completely satisfied with your purchase, we offer a straightforward refund process. Please review our refund policy guidelines below:

  1. Eligibility: – Refunds are available for items returned within 30 days of the delivery date. – Items must be unworn, unwashed, and in their original condition. – Items must have all tags and labels attached. – Final sale items, such as underwear, swimwear, and earrings, are non-refundable.
  2. Refund Process: – To initiate a refund, please contact our customer support team or use the designated return form on our website. – Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. – If approved, your refund will be processed to the original payment method within 7 business days. – Please note that the refund amount may be subject to deductions for shipping charges, discounts, or promotional gift certificates used during purchase.

  3. Return Shipping: – Customers are responsible for the shipping costs associated with returning the item unless the return is due to a mistake on our end or a defective product.

Final sale items, such as underwear, swimwear, and earrings, are not eligible for refunds unless they are damaged or defective.

Return Process:

– To initiate a refund, please contact our customer service team within 30 days of receiving your order.
– Provide your order number and a detailed explanation of why you are requesting a refund.
– We will review your request and provide you with instructions on how to return the item.
– Please ensure that the item is securely packaged to prevent any damage during transit.

Refund Options:

– Once we receive and inspect the returned item, we will process your refund.
– Refunds will be issued in the original form of payment.
– Please note that shipping fees are non-refundable unless the item is faulty or damaged.

Processing Time:

– Refunds will be processed within 5-7 business days from the date we receive the returned item.
– Please note that it may take additional time for your bank or credit card company to process the refund.

Contact Us:

– If you have any further questions or concerns about our refund policy, please reach out to our customer service team. We are here to assist you and ensure your satisfaction.

Lets Chat